Helpdesk & Support

Please email aadithelp@vt.edu or click the link below if you are needing technical support. There are some services that we cannot support, such as application passwords, but we will be happy to give you help where we are able.

Submit a ticket to AAD IT

*Contacts:

Li Gray

Jeff Salan

4Help Information

  • Website Address – 4help.vt.edu
  • Phone Number – (540) 231-HELP (1-4357)

Local Admin Rights Procedure

To request Local Admin Rights for a new machine (or in the event of an older machine that needs to be wiped) please follow the below procedure:

  1. Read the AAD Local Admin Rights Procedure by clicking on this link
  2. Once you have read the entire policy, go to this link to fill out the request form.
  3. Fill out your full name and your email address and click the blue Begin Signing button at the bottom.
  4. Fill out the reason that you are requesting local admin access, put your full name in the provided space, then click the signature button and finish the document.
  5. Once all this is done the form will automatically go to the people needed to sign from there and you will be notified if it’s approved.
  6. Once approved you will receive an email with your local admin username and password.

Contacts

Rick Craig

  • Director of Information Technology
  • Phone: 231-2561 | Email: hitman23@vt.edu

Andrew Powers

Gabe Smith